Mark Mancini
13 Spanktown Road Warwick, NY 10990
Cell (845) 258-8385 Home (845) 651-4706
Email markm2187@yahoo.com
https://www.linkedin.com/in/mark-mancini-22a72aa0/
PROFILE
High-achieving, loyal and trustworthy professional with experience in the hospitality and customer service industry.
SUMMARY OF QUALIFICATIONS
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Driven to making a positive impact on people’s lives
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Treats employers and co-workers with respect, honesty, and integrity
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High emotional intelligence and maturity
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Highly competent at maintaining composure during busy and challenging situations
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Flexible team member who is always looking to collaborate with co-workers for the benefit of the business as a whole
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Experience in visual editing software including Adobe Photoshop, Adobe Audition, and Adobe Premiere
SIGNIFICANT ACCOMPLISHMENTS
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Became a key holder and store opener at first job at the tender age of 16
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Promoted to Office Manager for leading front desk personnel in total sales revenue for the hotel.
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Accommodated guests at high end corporate events, parties, and weddings located at the historic Lyndhurst Mansion in Tarrytown, New York
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Been employed at current job for nearly 10 years at locally owned restaurant which was established over 200 years ago
EDUCATION
SUNY Orange County Community College, Middletown, New York
New Media 2016– Present
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GPA: 3.57 in New Media program, Dean’s List
SUNY Orange County Community College, Middletown, New York 2005-2009
Associate in Applied Science: Business Management (A.A.S.)
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WORK EXPERIENCE
Landmark Inn, Warwick, New York September 2009-Present
Waiter/Food Runner
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Administer freshly made meals to patrons with accuracy and in timely fashion
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Maintain cleanliness and organization in the kitchen during hours of operation
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Record and document inventory needed for the back of the house on a weekly basis
United Parcel Service, Chester, New York November 2011-August 2012
Helper Coordinator/Pre-loader
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Assigned drivers helpers according to routes during peak season
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Compiled and organized parcels based on drivers’ routes
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Arranged packages based on size and importance of same day delivery
Comfort Inn, Goshen, New York June 2008-August 2009
Front Office Manager
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Scheduled weekly shifts for front desk personnel
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Planned daily housekeeping responsibilities
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Trained newly hired employees
Dunkin Donuts, Florida, New York September 2002-June 2007
Key Holder/Cashier
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Oversaw store opening on weekends
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Handled transactions with customers in fast paced work environment
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Organized and counted cash drops at the end of every shift
VOLUNTEER EXPERIENCE
Mount Alverno Center, Warwick, New York October 2017-Present
Volunteer Member Meals on Wheels
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Deliver meals to local residents at their homes to provide community support